Frequently Asked Questions
Why should I choose FirstCall?
FirstCall Response Systems Inc. is a Canadian company headquartered in Toronto.
We believe our combination of personal service and robust technology make
us a reliable choice for anyone who may need instant access to emergency help.
How does it work?
The system consists of two parts: a personal help button and a base unit that
is connected to the telephone line. When pressed, the button activates the
base unit and within a few seconds we are able to talk to the user and to
listen through the built-in speaker/microphone. If the person is able to talk,
he or she will instruct us on what to do. If not, we will send help according
to the instructions that were discussed at the time of installation.
How much does it cost?
FirstCall offers services
and equipment at a range of prices. Normally, there is a one-time
installation fee, a monthly monitoring fee and an equipment fee. Call us
for details.
Do I have to buy the equipment?
No, we have several models
of buttons and base units you can choose to purchase or you can rent it
for as long as you need.
If I rent, do I have to sign a long-term contract?
No, you may cancel the
service at any time. We only require you to pay the set-up fee plus the
first month at the time of installation. We also like to have two weeks
notice prior the end of the term to avoid charging you for another
month.
Can I bill a third party?
Yes, we can bill another
person other than the user, directly to an insurance company or to
Veterans Affairs.
Is your help button waterproof?
Yes, the button is
waterproof.
Do I need an extra telephone jack to connect the
equipment?
No, we can
share the jack with the current telephone set.
